Seller and online store operator
Bozske prichute s.r.o.
Lidická 700/19, 602 00 Brno, Czech Republic
Registered in the trade. Register at the Regional Court in Brno, Section C, Insert 94487
The owner of the domains www.divine-spices.com and www.chute.sk is not responsible for incorrect understanding, use and utilization of the content of his website. When using the e-shop, ie the products declared here, it is necessary for the customer to get acquainted in detail with their content, instructions and recommendations, which are part of each product offered.
The price of delivery for delivery to the agreed place shall be added to the price of the order. The transport price is charged to the customer according to the respective transport price list.
The seller is a VAT payer.
Goods can be purchased only as a whole package, it is not possible to divide, weigh or repackage individual packages.
For orders over 50 EUR, if the place of delivery is in Slovakia, free shipping.
The method of payment is cash on delivery. By mutual agreement it is possible to use another method of payment for goods.
Prices of the goods are continuously updated, therefore the supplier reserves the right to change the current prices for reasons such as: beginning or end of the event, advance sale, special discounts, change in the purchase price, etc.
Orders of goods from the e-shop are accepted after confirmation of the order, acceptance of business and transport conditions.
The order can be canceled or changed by notification via e-mail to the address obchod (@) chute.sk, while it is always necessary to state the order number. If the seller does not receive the cancellation or change of the order within 8 hours of its confirmation, the order is considered binding. In this case, it will not be possible to cancel or change the order and the customer is obliged to take over the ordered shipment and pay for it.
The buyer may cancel or change the order even if the seller informs him that the goods are not available or in the required quantity.
The Seller may cancel or change the order if it is not possible to fill the contents of the order due to the unavailability of the ordered goods by the supplier at all or in the required quantity. The seller may also cancel the order if the buyer has provided incomplete or false information in the order form. In this case, the seller informs the buyer about the change or cancellation of the order by sending an email or by telephone.
By confirming the order, the buyer declares that he has chosen the object of purchase himself and is ready to pay it. By confirming the order, the Buyer declares that he / she has reached the age of at least 18 years, while the Seller may require the Buyer to prove the Buyer's identification card proving the required age at the time of delivery. The subject matter of the purchase becomes the property of the buyer only after payment of the purchase price.
Delivery of the subject of purchase
The Seller undertakes to deliver the required item of purchase according to the availability of the goods in the required quantity, content, quality and within the time period specified, which confirms the Buyer in the confirmation of the order sent by e-mail.
The Seller is obliged to ensure the transport of the subject of purchase to the Customer in accordance with the Order. The price for the delivery of goods is part of the purchase price and the buyer is familiar with the price in the order form and at the same time confirms the order with the price for delivery of the subject of purchase.
In the case of obvious damage to the shipment, the buyer is obliged not to take it from the carrier and immediately inform the seller of this fact. Upon notification of non-receipt of the shipment by the Buyer, the Seller shall send the Buyer a new shipment in accordance with the original order upon his request.
A. Delivery by SPS courier takes 1 working day.
B. Delivery by courier The delivery room takes 2-3 working days.
C. Delivery by Slovak post takes 3 working days. In the case of transport by Slovak Post, we are not responsible for delays in transport and any situations where the postal employee does not announce the arrival of the shipment. If it is a smaller package up to 1 kg and the postman does not reach you at home, he will leave you a "yellow ticket" in the mailbox. For larger packages over 1 kg, you will have the package stored in the post office and as soon as the post office receives your package, you will be informed by e-mail or SMS. If you do not receive a notification within 5 working days from the date of ordering, write us an e-mail or call 0948 050 749, we will be happy to help you.
The Seller is not liable for damage to the subject of the purchase and its incompleteness as well as for delayed delivery caused by the carrier. The Seller shall not be liable for non-delivery of goods if the Customer stated incorrect delivery address, telephone number or is not reachable.
The buyer has the right to file a complaint if the content, quality, price and completeness of the shipment does not correspond to the confirmed order.
The seller accepts complaints every working day by e-mail to the address obchod (@) chute.sk. In order to file a complaint for quality and content, it is necessary to send the subject of the complaint in the original packaging and quantity to the address of the seller's registered office.
In the case of a complaint about the quality and content of the subject of the purchase, the complaint procedure will start only after receiving the claimed subject.
The buyer is obliged to handle the complaint no later than 30 days from the beginning of the complaint procedure and inform the buyer about the result of the complaint procedure either by email or by telephone. In the event of a justified claim, the Seller shall supply the Buyer with new goods or refund the amount of the price according to the original order.
The buyer can return the ordered item of purchase to the seller without giving a reason within 7 calendar days of its payment. In this case, it is necessary that the object of purchase is returned complete in undamaged and in the original packaging and quantity in accordance with the originally delivered order. The buyer is obliged to inform the seller in advance about the interest in returning the object of purchase by e-mail to the address obchod (@) chute.sk
In this case, the buyer bears the costs of return delivery from the buyer to the seller. After receiving the shipment from the buyer and checking its contents, the seller pays the price of the subject of purchase without the cost of delivery back to the buyer pursuant to the previous agreement, either to a bank account or by postal order within 3 working days of receipt of the subject of purchase.
Consignments returned because they are not accepted by the consumer will not be sent back to the consumer. In this case, the purchase contract is canceled. If the consumer himself expresses his interest in returning the returned goods, the seller has the right to demand from the consumer also the cost of returning and returning the shipment.
The warranty period in accordance with applicable laws applies to goods sold in the online store www.divine-spices.com and www.chute.sk, unless otherwise stated on the packaging of the subject of purchase.
Relations that are not regulated by these Terms and Conditions are governed by the relevant laws in force in the territory of the Slovak Republic. By confirming the order, the buyer also confirms that he is familiar with the business conditions of the seller, agrees with them and accepts them. The seller reserves the right to change the business conditions, content and prices of goods. These terms and conditions are valid from 31.12.2016.